Utilities Consumer Advocate

The Utilities Consumer Advocate (UCA) is here to help Alberta’s electricity, natural gas, and water consumers.

The UCA empowers small business, farm, and residential consumers of electricity, natural gas, and water utilities in Alberta through its three core functions:

Advocacy
The UCA acts as the voice of electricity and natural gas consumers in dozens of regulatory proceedings every year to ensure the lowest possible rates for Alberta utility consumers consistent with safe, reliable, and reasonable service.

Mediation
The UCA works with consumers to investigate and attempt to resolve their concerns through mediation with utility companies.

Education
The UCA provides information and advice to consumers so they understand their utility services and how to make informed choices about purchasing electricity and natural gas services best suited for their individual circumstances.